Pernilla Ingelsson

Prefekt|Head of Department

Professional title: Head of Department
Academic title: Associate Professor
Other title: Quality Management
Telephone: +46 (0)10-1428308
Email: pernilla.ingelsson@miun.se
Visitor address: Q-huset, Akademigatan 1
Location: Östersund
- Employed at the subject:
- Quality Management
- Quality Technology and Management
- Department:
- Department of Communication, Quality Management and Information Systems (KKI)

Background

I´ve worked in the manufacturing industry with human resources, organizational development, quality and Lean. I´ve also held a number of leadership positions in both the private sector and in academia.

Area of interest

My research focuses on how organizations can work to create, and how they can measure, a culture which provides opportunities for long-term, sustainable quality development. My focus is on behaviors, values and leadership. I have to some extent focused on the quality initiative Lean.

Research

I am currently involved in two collaborative projects. One is a three-year project in collaboration with the municipality of Sundsvall. The project aims to identify, describe, test and evaluate how municipal healthcare can become an attractive and learning workplace.
The second is a one-year project and in collaboration with Örnsköldsvik municipality. In this project, the aim is to develop a model for evaluating efficiency in municipal group companies in Örnsköldsvik, which incorporates both the owner's and the customer's value perspective.